Currently, depending on the model, we provide products with 15W, 27W, 60W and 85W. It depends on the computer, the peripherals and what you are doing with it. In general, 27W is enough to maintain or slightly recharge the battery when the computer is not under load and 60W is enough to recharge the battery even when the computer is under moderate load. For more details, see the diagrams below and check out our test results when recharging a MacBook Pro. The 15" MBP comes with a 87W power supply, because it has four Thunderbolt 3 ports and needs to provide a lot of power in case all of the ports are occupied by bus-powered peripherals. In the scenario above with three bus-powered devices connected to the computer, 60W is insufficient.įor example, with the PSU connected to one of the ports (87W), two bus-powered Thunderbolt 3 devices (2 x 15W) and one bus-powered USB device (7.5W), that will leave about 50W for the computer (87W - 15W - 15W - 7.5W = ~50W).
We don’t guarantee that we will receive your returned item.However, if you are using a product like our Thunder3 Dock Pro and connect one bus-powered Thunderbolt 3 device to the second Thunderbolt 3 port on the docking station, use the built-in USB ports for the USB drive and do not connect any bus-powered devices directly to the computer, 60W as provided by the docking station is enough to power the computer. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 714 Ritchie Rd, Capitol Heights MD 20743, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: 714 Ritchie Rd, Capitol Heights MD 20743, United States We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Software services such as virus removals, upgrades, programs cannot be returned. Several types of services are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund but we will offer an exchange.